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Terms Of Use

TERMS AND CONDITIONS FOR USING AND PURCHASING FROM THE SOTIRIS PETALAS WEBSITE

1.    INTRODUCTION

This document (together with any documents herein mentioned) sets forth the terms and conditions governing the use of this website and the purchase of items through such website (hereinafter, the “Terms and Conditions”). Please read through these Terms and Conditions, our Cookies Policy and our Privacy Policy (the “Data Protection Policies”) prior to using this website. By using this website or placing an order through it, you are consenting to be bound by these Terms and Conditions and our Data Protection Policies. If you do not agree to all of the Terms and Conditions and the Data Protection Policies, please do not use this website.

The Terms and Conditions and the Data Protection Policies may be periodically revised, modified, deleted, amended-completed and/or updated (hereinafter “Changes” or “Amendments”) at our sole discretion, without your prior notice or consent and always in accordance with the trading practices and limits set by law. Prices for the products are also subject to change without prior notice. The Changes will be effective from the date of their posting on this Website.

It is your responsibility to regularly read through the Terms and Conditions and the Data Protection Policies them, since the Terms and Conditions and the Data Protection Policies in force at the time that you use the website or at the time of the formation of the Contract (as defined below) shall be the applicable ones. By purchasing any item from this website, you enter into a contract with us on these terms and conditions.

Your continued use of or access to our website or any service following the posting of any Changes constitutes acceptance of those Changes. If, however, you wish to have any clarification or information regarding the amendments content, you may contact us through our contact web form or e-mail us at  contact@sotirispetalas.com.

A breach or violation of any of the Terms and Conditions and/or the Data Protection Policies will result in immediate termination of our services to you and of our Contract (as defined below).

2.    OUR DETAILS

For sale of items through this website, you contract is with ΠΕΤΑΛΑ Δ. ΠΕΡΙΣΤΕΡΑ  a Greek company with registered offices at the Municipality of Alexandroupoli, AT 14TH Maiou street with Corporate Registration Number (GEMH) 127504321000, with VAT No. 105414575 (“us”/”our”/”Company”/“Sotiris Petalas”). You may contact our customer service department on our number +302551022131 (local charges apply) or by filling in the on-line contact form on our website, or by emailing contact@sotirispetalas.com.

The website www.sotirispetalas.com  (“Sotiris Petalas website”) is the website hosting the on-line store under the trade name “www. sotirispetalas.com”, which exposes, promotes and markets high quality and ethically sourced fine jewelry products, accessories, watches etc. through the Internet.

“Sotiris Petalas” is the distinctive sign used in relation to all items sold and promoted by the Company and in relation to the Company’s business and business purposes.

3.    USE OF WEBSITE AND VISITS TO THIS WEBSITE

The information or personal details that you provide us with shall be processed pursuant to the Data Protection Policies. By using this website you are consenting to the processing of such information and details and you represent that the whole information or details you have provided us with are true and accurate.

By using this website and/or by placing any order through it, you undertake:

  1. To use the website exclusively to make legitimate enquiries or orders;
  2. Not to make any speculative, false or fraudulent orders. If we are reasonably of the opinion that such an order has been made we shall be entitled to cancel the order and inform the relevant authorities;
  3. To provide correct and accurate e-mail, postal and/or other contact details to us and acknowledge that we may use these details to contact you in the event that this should prove necessary (see our Data Protection Policies). If you do not give us all of the information that we need, we may not be able to complete your order. By placing an order through the website, you warrant that you are at least 18 years old and are legally capable of entering into binding contracts;
  4. Not to (i) post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products or services; (ii) not to act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying the Sotiris Petalas website, or which impacts the security of the site, or (iii) employ any device or attempt to use any engine, software, tool, agent, script or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the site, or to copy content from the site;
  5. To pay in full the prices for your purchases, plus any applicable taxes when you order from outside the EU. The prices displayed on our website are the final ones, they include VAT but exclude delivery costs, which will be added to the total amount due as set out in our Delivery Costs Guide . In the event of any change regarding the prices, upon the time of receipt you must pay the price which appeared upon the time of your order. Taxes other than VAT and duties are not included in your final purchase price when the Company ships to you. The Company is not responsible for any customs charges or local taxes due to international shipment. The cost will be determined by your local customs bureau, therefore, we are unable to advise the amount you will need to pay but you can check the custom laws of your own country for an estimation. Please familiarize yourself with your country’s regulations as payment of respective duties may be necessary to release your order. 

4.    SERVICE AVAILABILITY

Items offered over this website a available for delivery to Greece  and worldwide.

5.    FORMALISING THE CONTRACT

No contract in respect of any items shall exist between us and you until your order has been expressly accepted by us (whether or not funds have been deducted from your account). If we do not accept your offer and funds have already been deducted, these will be fully refunded. To place an order, you will be required to follow the online shopping process and press the “Order with Payment”/ “Pay Now” button to submit the order. After this, you will receive an email from us acknowledging that we have received your order (the “Order Confirmation”). Please note that this does not mean that your order has been accepted. Your order constitutes your offer to us to buy one or more items from us. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email that confirms that the item has been dispatched (the “Delivery Confirmation”). The contract for the purchase of an item between us (the “Contract”) will only be formed when we send you the Delivery Confirmation. The Contract will relate only to those items whose dispatch we have confirmed in the Delivery Confirmation. We will not be obliged to supply any other items which may have been part of your order until the dispatch of such items has been confirmed in a separate Delivery Confirmation. In case you enter an incorrect or incomplete address, the delivery process will not be able to be completed and any order already performed will be resent to you at your own expense.

6.    AVAILABILITY OF PRODUCTS

All orders for items are subject to availability and in this regard, in the event of supply difficulties or because items are no longer in stock, we reserve the right to give you information about substitute items of an equal or higher quality and value which you can order. If you do not wish to order the substitute items we will reimburse the monetary amount you may have paid.

Product offers in this online store are valid up until stocks are exhausted.

All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time.

7.    REFUSAL TO PROCESS AN ORDER

We reserve the right to withdraw any items from this website at any time and/or remove or edit any materials or content on this website. Whilst we will use our reasonable endeavors to process all the orders submitted to us, there may be exceptional circumstances which mean that we may need to refuse to process or accept an order after we have received it or sent you an Order Confirmation, which we reserve the right to do at any time. We will not be liable to you or any other third party by reason of our withdrawing any item from this website, removing or editing any materials or content on this website or for refusing to process or accept an order after we have received it or sent you an Order Confirmation.

8.    DELIVERY

Subject to Clause 7 above, and unless there are any exceptional circumstances, we will endeavor to fulfil your order for item(s) listed in the Delivery Confirmation by the delivery date set out in the Delivery Confirmation or, if no estimated delivery date is specified, then within a maximum of fourteen (14) calendar days of the date of the Order Confirmation.

If our supply of the items is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event.

Orders placed on Saturday & Sunday are processed on Monday. Please also note that we do not deliver on Saturdays or Sundays.

By accepting this delivery service you are accepting our delivery personnel or a representative of us or a third-party courier company into your premises, and so as to avoid or minimise the risk of damage to your premises or any of your possessions, we ask that you remove your possessions or anything that may be damaged and allow our delivery personnel as clear access to your premises as possible. Unless caused by our gross negligence, we will not be held responsible for anything that is not removed to safety where reasonable steps could have been taken to avoid or minimise the risk.

For the purpose of these Terms and Conditions  “delivery” or “delivered” shall be deemed to have occurred upon you or a third party nominated by you acquiring physical possession of the items, which will be evidenced by the signing for receipt of the items at the agreed delivery address.

For deliveries in Greece, the shipping cost for you is free.

For orders outside Greece:

European Union: The products are shipped by the courier service (including VAT 24%) and the agreed delivery costs with courier service shall be applicable to you

Outside the European Union: The products are shipped by the courier service (including VAT 24%) and the agreed delivery costs with courier service shall be applicable to you. Depending on the country, there may be extra charges arising out of import duties, exchange, customs clearance or other special charges for which the company assumes no responsibility

9.    INABILITY TO DELIVER

If after thirty (30) days [SM14] from the date your order is available for delivery, the order could not be delivered for reasons not attributable to us, we shall assume that you wish to cancel the Contract and it will be terminated. As a result of the termination of the Contract, we will return to you all payments received from you with the same payment and delivery method that you made such payments, including delivery charge (except for any additional costs resulting from your choice of any delivery method other than the ordinary delivery method that we offer) without any undue delay, and at any rate, within fourteen (14) days of the date on which this Contract has been terminated.

10.    OWNERSHIP OF THE PRODUCTS  – TRANSMISSION OF RISK

After having placed your order, we will proceed with processing it in order to subsequently proceed to its delivery to you, according to these Terms and Conditions. You agree to provide current, complete and accurate purchase and account information for all purchases made at our website. In case you enter an incorrect or incomplete address, the delivery process can’t be completed and any order already performed will be resent to you at your own expense.

The items will be at your risk from the time of delivery.

Ownership of the items will only pass to you when we receive full payment of all monetary amounts due in respect of the items, including delivery charges, or upon delivery (as defined in Clause 9), whichever is the later.

11.    PRICE AND PAYMENT

The price of any items will be as stipulated on our site from time to time, except in cases of obvious error. While we try to ensure that all prices on the website are accurate, errors may occur. If we discover an error in the price of items you have ordered, we will inform you as soon as possible and give you the option of reconfirming the order at the correct price or cancelling it. If we are unable to contact you, the order will be treated as cancelled and if you have already paid for the items you will receive a full refund. We are under no obligation to provide the items to you at the incorrect (lower) price (even after we have sent you a Delivery Confirmation) if the pricing error is obvious and unmistakable and could have reasonably been recognized by you as incorrect price.

The prices on the website include VAT but exclude delivery costs (please also see above), which will be added to the total amount due at the time of the check-out process. Prices are liable to change at any time, but (other than as set out above) changes will not affect orders in respect of which we have already sent you an Order Confirmation. Once you have finished shopping all the items you wish to purchase, these are added to your basket and your next step will be to go to the checkout process and make the respective payment. To do this, you must follow the steps of the purchase process, completing or verifying the information requested in each step. Furthermore, throughout the purchase process, before payment, you can modify the details of your order.

Orders placed through this website are governed by the applicable legal provisions, including but not limited to the provisions of Law 2551/1994 on the Protection of Consumers as each time amended and in force.

The following modes of payment are acceptable:

  • Credit or Debit Card. All credit card transactions are performed through [insert name of Bank]’s Secure Platform and the supported cards are: Visa, Mastercard, American Express. Once we receive your order, we will request a preauthorization on your card to ensure there are sufficient funds available to complete the transaction. No charge will be made to your credit card until your order has been dispatched for delivery. By clicking “Order with Payment Commitment”/ “Pay Now” you are confirming that the credit card is yours or that you are its legitimate holder. Credit cards are subject to validation checks and authorisation by your card issuer but if your card issuer fails to authorize payment to us, we will not be liable for any delay or non-delivery and may not be able to form a Contract with you.

All of our transactions in our online store are protected by 2048 bit encryption protocol. For the purpose of payment, you will need to fill in all the required fields (card number, expiration date, CCV) in the appropriate-indicated bank environment Sotiris Petalas shall process your card details solely to complete the transaction between us. Your card number is not stored, so for every purchase in our online store that you wish to pay by credit or debit card, you will need to re-enter your card details. The processing of your personal data is strictly governed by the Data Protection Policies.

By Pay-Pal Account. If Pay-Pal is your mode of payment, the charge will be made the moment we confirm the order.

Bank Transfer Payment Eurobank with any applicable transfer costs to be borne by you exclusively

12.    BUYING ITEMS AS A GUEST

The functionality of buying items as a guest is also available on the website. For this type of purchase, we will only request from you the essential data that is required to process your order. Upon completion of the purchase process, you will be offered the possibility of registering as a user or continuing as a non-registered user. 

13.    RETURNS POLICY AND RIGHT OF WITHDRAWAL

You may cancel your order for any reason up to fourteen (14) days from the date of the Delivery Confirmation, by notifying us of your decision to cancel using the online contact form on our website. To meet the cancellation deadline, it is sufficient for you to have sent your communication concerning your exercise of the right to cancel before the cancellation period has expired.

If you have been charged for any items, we will process a refund, which will include the cost of standard delivery to the original delivery address. Please refer to our Returns Policy included here in and in our website.

You cannot exercise the right of withdrawal from the Contract when it is for the delivery of any of the following categories of “Excluded items”:

Excluded Items

  1. Items that have been made to your specifications or clearly personalized.
  2.  Sealed items that are not suitable for return for health protection and hygiene reasons (e.g. earrings), and that have been unsealed after delivery, or if the hygiene label is no longer in place.

When you receive the items, you may handle them to establish their nature, characteristics and functioning. Acceptable handling of the items is that which would reasonably be allowed in a shop. Items should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and any labels or tags must be intact. If your handling goes beyond what is acceptable and the items are damaged or diminished in value, we may deduct from the amount we reimburse to you, or you may be liable to us for, an amount equal to the diminished value of the items.

Please return the items using or including all their original packaging, instructions, and other documents, if any, accompanying the items.

Returns Options

For every order you place you have the right to make only one return.

To return an item, just choose one of the two return options below:

Returns at the Sotiris Petalas

You may return any item at the Sotiris Petalas store in Greece. You just need to present, as well as the item, the Delivery Confirmation.

Returns by courier

You may send back the items by courier of your choice and you shall be charged with the respective shipping costs. Returns must be sent only to the following address 14is Maiou 14, 68100, Alexandroupolis, Greece. You must send the item in the same package that you received it and include a print out of the electronic receipt.

We advise you to make your returns using secure registered delivery and always keep the courier voucher until we inform you of the delivery. The Company is not responsible for any losses or damages during the shipping of your returns. All the products are under your full responsibility from the moment of delivery until the moment that we receive the return. Choose a safe post packaging in order to avoid possible damages.

If you wish to make a return, please contact us at +302551022131 or at +306949055559 (Monday to Friday 9 am – 5 pm Greece local time) or through the contact form of our website. Please include your order number and your full contact information.

In case of an exchange (see below) please include also the code of the requested new product. If you do choose another product as a replacement, we will send you the new product free of charge for orders delivered in Greece. For deliveries outside of Greece you will be charged with the shipping cost of the delivery, as already mentioned in clause 8 above.

Returns of defective items

If the item that you have received is defective, please notify us by calling at +302551022131 or at +306949055559 (Monday to Friday 9 am – 5 pm Greece local time)  or by using the contact form on our website, and return the item in accordance with one of the Returns options above. Please provide proof of purchase (e.g. a copy of the E-ticket attached to the Delivery Confirmation) and whether you wish to be refunded or to have the defective item replaced with another similar item. We will examine the item and if we deem it to be defective, we will provide a full refund including delivery charges, and the refund will be paid using the same means of payment that you originally used to pay for your purchase or we will provide you with a new item similar to the one you have returned to us. These provisions do not limit any applicable statutory rights.

In case of a defective item we will offer an exchange with a new product, provided that there is available stock and/or that the piece is not unique. In this case please contact us via e-mail at info@sotirispetalas.com in order to arrange a free of charge return post for your item.

RIGHT OF WITHDRAWAL

You have the right to withdraw from your online order within fourteen (14) days, without giving any reason, although please note you have no right to withdraw items that are classed as ‘Excluded Items’ as mentioned above. The withdrawal period is counted from the day of the delivery of the last item(s) in your order.

To exercise your right of withdrawal, you must inform us of your decision to cancel the contract by means of a clear declaration (e.g. a letter sent by post, a fax or an e-mail at info@sotirispetalas.com). You can use indicatively the sample cancellation form attached in the end of the Terms and Conditions.

The timely dispatch of the notice of your intention to exercise your right of cancellation shall be deemed sufficient for compliance with the cancellation deadline.

Consequences of cancellation

If you cancel the transaction with Sotiris Petalas, we are obliged to return all payments received from you immediately or, at the latest, within fourteen (14) days of receiving the cancellation notice, including delivery costs (with the exception of additional costs that may arise from you choosing a delivery method other than the standard delivery we offer). For this repayment, we must use the same method of payment that you used for the original transaction, unless you have expressly agreed a different method of payment; in no instance will you be required to pay any fees for this repayment.

We cannot be held liable in case the payment method provider(s) fail(s) to meet their statutory obligations.

After examining the items, we will inform you of whether you have the right to reimbursement of the amounts paid. Delivery costs will be reimbursed when the right of withdrawal is exercised within the statutory period and all the items which the relevant parcel consisted of are returned. The refund will be paid as soon as possible and, in all cases, within fourteen (14) days from the date on which you notified us of your intention to cancel. Notwithstanding this, we may withhold the reimbursement until we have received the items back, or until you have supplied sufficient evidence of having sent back the items, whichever is the earlier. The refund will always be paid using the same payment means you used to pay for your purchase.

You are responsible for the cost and risk of returning the items to us, as indicated above.

The right of termination remains unaffected.

14.    LIABILITY AND DISCLAIMERS

Nothing in these Terms and Conditions shall exclude or limit in any way our liability:

  1. For death or personal injury caused by our gross negligence;
  2. For fraud or fraudulent misrepresentation; or
  3. For any matter for which it would be illegal or unlawful for us to exclude or limit, or attempt to exclude or limit, our liability, under Greek law.

We and our respective directors, officers, employees, agents and representatives shall not be liable to you or other third party for any indirect, incidental, consequential, special or exemplary damages or lost profits in connection with any item sold or listed on our website. We will not be responsible for claims, liabilities, losses, costs, fees, expenses, obligations and causes of action (“Claims”) resulting from defects or alleged defects of any item sold on our website or from the subsequent use of the items, regardless of whether such damage arises out of or relates to: (i) any reliance on the materials presented; (ii) any loss of use, data or profits; (iii) any delay or business interruptions; (iv) personal injury or property damage; or (v) any information provided on our website, in accordance each time with the provisions of local law as regards the limitation of liability.

We are not liable for business losses. We only supply the items for domestic and private use. If you use the items for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Due to the open nature of this website and the potential for errors in the storage and transmission of digital information, we do not warrant the accuracy and security of information transmitted to or obtained from this website unless otherwise expressly set out on this website.

We have made every effort to display as accurately as possible the colors and images of our products. We cannot guarantee that your computer monitor’s display of any color will be accurate.

It is our legal duty to supply items to you that are in conformity with the Contract, however, without affecting that duty and to the fullest extent permitted by law, all item descriptions, information and materials posted on this website are provided “as is” and without warranties express, implied or otherwise howsoever arising. Where you are contracting as a consumer, in line with our obligations at law, we will be responsible for delivering goods to you that: (1) comply with the description given by us and possess the qualities that we have presented in this website, (2) are fit for the purposes for which goods of their kind are normally used and (3) show the quality and performance which are normal in goods of the same type and can which can reasonably be expected.

We warrant to you that any item purchased from us through this website is of satisfactory quality and reasonably fit for all of the purposes for which items of the kind are commonly supplied. To the fullest extent permissible pursuant to applicable law, but without excluding anything that may not lawfully be excluded in the case of consumers, we disclaim all other warranties of any kind, whether express or implied, in relation to the items available on this website. Natural characteristics should not be classed as faults or defects. Inconsistencies in these natural characteristics should be expected and appreciated. We select only items of the highest quality, however, should our items include and/or consist of natural characteristics, if the case, inconsistencies are inevitable and should be accepted as part of the individual appearance of the item. Nothing in this Clause will affect your statutory rights as a consumer, or your Contract cancellation rights.

15.    INTELLECTUAL PROPERTY

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the website (including but not limited to data, texts, designs, software, images, graphics, photographs, audio, video, services, products or any other material appearing on this website) shall remain at all times in vested in us or our licensors.

Except as otherwise stated herein, none of the material may be copied, posted, reproduced, distributed, transferred, downloaded, processed, resold or republished in any form and by any means, without our prior express written authorization and written permission. The trademarks, images, logos and distinctive signs and features that represent our Company and its products/services, are protected distinctive signs as per the applicable Greek and EU legislation and International Intellectual Property conventions and treaties.

Permission is granted to use this website to the extent necessary to make a copy of any order or Contract details; Permission is thus granted to display, copy, distribute, and download the materials on this Site solely for personal, non-commercial use, provided that you make no modifications to the materials and that all copyright and other proprietary notices contained in the materials are retained. This permission stated herein, does not include any resale or commercial use of this website or its content, collection and use of our catalogs, our products, our images and our commercial policy (discounts, vouchers etc.). In case of any unauthorized use and breach of the above terms, the permission granted herein ceases to be valid and terminates automatically, without further notice. Upon such termination, you agree to immediately destroy any downloaded and/or printed, copied material.

16.    VIRUSES, PIRACY AND OTHER COMPUTER ATTACKS

You may not misuse this website by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You will not attempt to have any unauthorized access to this website, to the server which hosts this site or to any other server, computer or data base related to our website. You undertake not to attack this website via a denial of service attack or a distributed denial of service attack. By breaching this provision you may commit a criminal offence under the applicable regulations. We will report any such breach to the relevant law enforcement authority and we will cooperate with the appropriate authority to disclose the identity of the hacker. Likewise, in the event of such a breach, your right to use this website will cease immediately. We will take and use reasonable care and skill to ensure that this website is safe, secure and free from bugs, viruses or other defects. Except to the extent it results from our failure to do so, we accept no liability for any loss or damage resulting from any denial of service attack, virus or any other software or material which is malicious or technologically harmful to your computer, equipment, data or material resulting from the use of this website or from the downloading of the contents thereof or of such contents to which this website redirects.

17.    LINKS FROM OUR WEBSITE

We may have links from our website to other third party websites and materials; such links are provided exclusively for information purposes and we do not have any control whatsoever over the contents of such websites or materials. Accordingly, we accept no liability whatsoever for any loss or damage which may arise from the use of such links.

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

18.    TRANSFER OF RIGHTS AND OBLIGATIONS

The Contract between you and us is binding on you and us and on our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it (aside from our guarantee), without our prior written consent.

We may transfer, assign, charge, subcontract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract. For the avoidance of doubt, any such transfer, assignment, charge or other disposition will not affect your statutory rights as a consumer of your rights under the Contract or cancel, reduce or otherwise limit any warranty or guarantee which may have been provided by us to you, whether express or implied.

19.    EVENTS OUTSIDE OUR CONTROL/FORCE MAJEURE

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control.

An event outside our control includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

  1. Strikes, lock-outs or other industrial action;
  2. Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
  3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
  4. Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
  5. Impossibility of the use of public or private telecommunications networks;
  6. The acts, decrees, legislation, regulations or restrictions of any government;
  7. Any shipping, postal or other relevant transport strike, failure or accidents.

Our performance under any Contract is deemed to be suspended for the period that any event outside our control continues, and we will have an extension of time for performance for the duration of that period. We will use reasonable endeavors to find a solution by which our obligations under the Contract may be performed despite the any event outside our control, however we cannot guarantee such efforts to result fruitful given that it would be a force majeure event.

20.    WAIVING RIGHTS

If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of the Terms and Conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default arising from the Contract or the Terms and Conditions. No waiver by us of any of the Terms and Conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with the paragraph on notices above.

The Terms and Conditions and any policies or operating rules posted by us on this site or in respect to our website, our business and our business purpose constitute the entire agreement and understanding between you and us and govern your use of the website and our related products and services, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us.

If any of these Terms and Conditions and/or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

21.    OUR RIGHT TO MODIFY

We have the right to periodically proceed to Changes to the Terms and Conditions. Any Change does not include orders or other transactions that you have already performed prior to the entry into force of Changes.  You will be subject to the policies and terms and conditions in force at the time that you use this website or order items from us, unless any change to those policies, Terms and Conditions and/or Data Privacy Policies is required to be made by law or governmental authority, in which case, any potential changes will also apply to orders previously placed by you.

22.    APPLICABLE LAW AND JURISDICTION

The use of our website and the Contracts for the purchase of items through such website will be governed by Greek law. Any dispute arising from, or related to the use of the website or to such Contracts shall be subject to the nonexclusive jurisdiction of the courts of Athens, Greece. If you are contracting as a consumer, nothing in this Clause will affect your statutory rights as such.

Submission of your personal information is governed by our Data Protection Policies. Please visit and review our Privacy and Cookies Policies [insert links to those Policies].

We welcome your comments and feedback. Please send all feedback and comments to us via our contact form on the website or via e-mail at info@sotirispetalas.com.

If you consider your rights as buyer have been breached, you can address your complaints to us via email at info@sotirispetalas.com or via the contact form on our website, or by calling us at +302551022131 or at +306949055559

If you purchased from us through our website, you may be entitled to seek to settle the consumer dispute with us out-of court, through the EU platform for online dispute resolution which is available at http://ec.europa.eu/consumers/odr/ in compliance and according to EU Regulation 524/2013.

WITHDRAWAL template FORM

To 14is Maiou 14, 68100, Alexandroupolis, Greece

I/We (1) hereby give notice that I/We (1) withdraw from my/our (1) contract of sale of the following goods (1)/for the provision of the following service (1),

Ordered on (1)/received on (1),

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper), Date