HEY, I'M EVÓRA!

I’m a trend setter, an adventurer, a coffee lover and a photographer! I love experiments and personal projects. Finding new perspectives and breathing in new life into old boring scenes is what inspires and gets me excited! If you call yourself a creative, proudly wear that title, be memorable, inspire others and always be ahead of the crowd! Be Evóra!

Frequently Asked Questions

QUESTION

How do I keep my SPJ piece looking its best?

ANSWER

An incredible amount of skill and craftsmanship has gone in to every piece of jewellery we offer.
For more information please visit our jewellery care page.

QUESTION

How do I find out what ring size I need?

ANSWER

We have put together a very extensive and useful guide on how to accurately measure your ring size. Head over to the ring sizing page.

QUESTION

How long do Sotiris Petalas Jewels deliveries take?

ANSWER

We offer a Free delivery on purchases via our online shop. Postage on purchases within is Non-EU countries do not pay VAT, so for orders placed outside of the EU, this amount will be deducted from the purchase price at check-out. All orders will be assigned a delivery tracking number so you will be able to follow your purchase every step of the way, after it has been carefully packaged and dispatched by us. During busy periods the delivery times might increase slightly so please do bear with us.

QUESTION

What if I am not happy with my purchase?

ANSWER

We love our jewellery and we want you to love yours Sotiris Petalas Jewels piece every bit as much. If you are not completely satisfied with your purchase from Sotirispetalas.com we are happy to offer you an exchange or a refund. Please return your item within 28 days of receiving your order. Pieces must be returned unworn, unused, in the original packaging, with your original proof of purchase and order number. Sadly we are not responsible if your return is lost in the post so we strongly advise you to use a recorded delivery or an equivalent. For more information you can read our terms and conditions. Please return to the following address:
Sotiris Petalas Jewels
14is Maiou 14
Alexandroupoli 68100
Greece

QUESTION

What is the warranty on your products and how can I get a repair?

ANSWER

Our products are covered by a one-year manufacturing guarantee. All of our jewellery is made by the highest possible standard; however if you do happen to experience any fault with your piece of jewellery please do not hesitate to email us on info@sotirispetalas.com. We have a dedicated repair workshop and will do our best to get your beloved piece of jewellery looking as good as new. All items that have been repaired will be posted to you free of charge. Please attach the original proof of purchase and address the item to:
Sotiris Petalas Jewels
14is Maiou 14
Alexandroupoli 68100
Greece
Sadly we are not responsible if your piece is lost in the post so we strongly advise you to use a recorded delivery or an equivalent.

QUESTION

What do we do with the personal data you collect from me?

ANSWER

We use your Personal Data in order to:
• Process your order and manage your account.
• Facilitate the delivery/delivery of our services and/or products.
• Responding to your requests for information about our services and/or products.
• Detect, prevent or deal with fraud or illegal activities.
• Keep (through updates) our contact list.
• Email you with special offers on other products and services we think you might like.
• Assess the effectiveness of our events and other promotional activities.
• Send you newsletters, information or material that may be of your interest.
• Collect statistics for website traffic.
• Combine the information you provide us with other information we have collected from you, whether within or offline, including, for example, your purchase history in order to send you information that may be of specific interest to you on the basis of such information combination.

For more information please visit our privacy policy page.

QUESTION

How will the transaction appear on my bank statement?

ANSWER

The company that owns Sotiris Petalas Jewels is owned and registered under the name of our business owner Peristera Petala. When you make a purchase from our web boutique, the transaction will appear under the owners name as the merchant name, the name of the web boutique will appear as business website.
For more information please visit our terms of use page.

QUESTION

How long does it take for my order to be processed?

ANSWER

We ship directly from our boutique during our opening hours from Monday to Friday.
Any orders placed on Saturday, Sunday or a bank holiday will be processed the following working day.
For more information on shipment please visit our privacy policy page.

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